Master How To Connect With Customers

Description

Have you ever received a shocking response from a vendor after making a complaint?

Like, you bought something, had an issue, and instead of an apology, you got hit with attitude?😩 Some vendors act like they’re doing customers a favor. And when it’s their staff responding, it’s even worse. like, who trained them?! 😫😫

A customer once bought a backdrop stand from us but had trouble installing it. We sent her videos and explained how to fix it, but nothing worked. 😩she insisted it was faulty and demanded an exchange or refund.😫

Now, exchanging it made no sense because it was the same type of stand we would still send her, and refunding meant losing the sale😩. But she was so frustrated and certain we had sold her a bad product.

At that moment, I realized something. Sometimes, it’s not about who is right; it’s about how you handle the situation.😊

Running a business is hard, but let’s be honest, good customer service is harder. I’ve had vendors ask me, “How do I respond to this rude customer?” And honestly, I get it. There’s no manual for this stuff… or so I thought.😊

This book is the customer service guide every business owner and staff member should have. It doesn’t just tell you what to say. It explains why certain responses can make or break your brand’s reputation.👌👌

I’m not where I want to be yet with my own customer service, and I know my staff and I still have work to do. That’s why we’ve decided to read a page of this book every day before starting work—to stay intentional about improving how we communicate with customers.